We want you to receive the freshest coffee possible so all of the coffee you order will be freshly roasted for you and shipped on either a Monday, Tuesday or Wednesday. Once it has been shipped from the roastery we shall let you know. Any orders placed after 8am on Wednesday will be fulfilled the following Monday.
If you select roastery pickup as your delivery method we shall notify you with another email of when it is ready to be picked up.
Damaged in transit
If your order arrives damaged, please email info@eclipsecoffeeroasters.com within 7 days of delivery with your order number and photos of the damaged item(s) and the outer packaging. Please keep the packaging until your claim is resolved, as the courier may need to inspect it. Once we’ve reviewed your claim, we’ll send a replacement or issue a refund to your original payment method — at no cost to you. You won’t need to return damaged coffee or perishable items unless we ask.
Lost parcels
If tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn’t arrived, contact us and we’ll open a trace with the courier and make it right.
